The blinds we sell are made according to your sizes. Please understand that it is your own responsibility to take the correct measurements of your window. You do not have to deduct from your measurements to make sure our products will fit perfectly into your windows. We cannot accept returns and make refunds if you have given us wrong measurements. We will not be able to resell those products and therefore we will not be able to refund the money. Also please note that even though the blinds are cut with high precision machines we do have a tolerance of 2-5mm. We will not replace the blinds if the sizes are within this tolerance limit. If you decide to buy from our website and the sample has been presented to you online you agree that there might be a color difference between the online sample and real sample. The big pictures showing the room decor on the product page are for illustration purposes only. In order to see the sample you must click "Download Sample". We provide the highest quality pictures of the samples online and we do not make any refunds based on color difference. Because monitor colours vary dramatically, please order free samples if exact colour is important to you. We reserve the right to name the products on the website differently from our manufacturer. The name on the boxes delivered might vary from the name of the product online. Please always compare the product with the sample sent. We reserve the right to ask for more supporting documents if our system gives a risk score to a certain transaction. The customer must provide the requested documents/information within 3 working days. The order will be on hold and cancellations are not allowed. All enquiries regarding orders placed or customer services must be done via our contact page. Because we outsource products from all over the UK and Europe we are not able to offer support by phone as we will need to contact the suppliers first. 1-2 business days are required to respond to enquiries. Our telesales operators always repeat the orders back, please be advised that we do not accept claims based on wrong sizes/ products being input by the operator. Therefore in the case of orders placed over the phone we cannot accept such claims. After placing the order please double check all the specifications of your blinds by following the instructions we will send in the confirmation email. You can also see all the details online via the contact page. These details are available half an hour after the order has been placed over the phone.