New Customers

Accessibility

Is blindsuperstore.com accessible to disabled shoppers?

Here at Blind Superstore we are committed as any body to making the site accessible to all users, and we are always open to feedback on how we can improve it.

Focus Highlighting

Using the tab key on your keyboard, this feature helps keyboard only-users navigate the Blind Superstore site more easily around the web. By pressing the tab key you can browse the site with ease.

Alter your Font Size

Use your web browser to select your preferred font size that you wish to view the Blind Superstore site; this is a accessible option to help all level of users scan the site with ease.
· For Microsoft Internet Explorer: select View, then Text Size and select your preferred size
· For Netscape: select View, then Text Zoom and select your preferred size
· For Apple OSX: hold down the apple key and press the + and – keys to increase or decrease the font size

Getting Started

Here at Blind Superstore we’ve selected a range that not only compliments your home but also incorporates the highest quality materials, which can be accessed 24 hours a day, 7 days a week. We have tried to make the website quick and convenient as possible while adding as much content about the product as possible, to try and give you an in depth description to help you through the buying process. Also we maintain a high level of security and privacy, as this is extremely important to us. Blind Superstore is a site you can trust, we will guide you every step of the way to give you a thorough online shipping experience.
We have many great features on our site, all combining together to make your shopping experience even easier…

· Home page link: You can get back to our home page at any time by clicking on the on the homepage link scrolled across the categories at the top of the Blind Superstore Site.
· Search box: The search box is always on the top left hand side of the site; you can search by blind type, colour or product.
· Your basket: The number of items in your basket can always be seen at the top left of the screen. To see what you have in your basket you need to click the “View basket” link. When you click on your basket it shows you what items you have added to the basket, and also a breakdown of costs.

Using Search

At Blind Superstore we have put together the best window blinds ranges, which you have complete access to by also using our search field in the top left of our site. Our search engine facility works by queering our huge database of products and finding the best products that matches the blind you are searching for.

Payment Options

We offer a number of options for secure payments, including Visa, MasterCard, Maestro, Solo and Delta.

Placing your Order

Once you have found the blinds to suit your home and window, add them to your basket. You can begin the checkout process by clicking on the ‘your basket’ link at the top of the site.

· You can go straight to the checkout to pay for the blinds and arrange delivery.
· At the checkout point, you can review and amend your order details on the summary page.
· When your ready to complete your order, click, ‘place order now’ button and you will then receive and order confirmation page and e-mail shortly after that.

If you need any help placing an order or have any questions, please e-mail support@blindsuperstore.com or telephone 0845 88 666 85 anytime between 9.00 – 5.00 pm, Monday to Friday

Shopping With Us

Promotions

We have a number of different types of promotions at different times of the year, so be sure to check back regularly soon. They will always be clearly displayed on the site, for you as the customer to take advantage of.

Types of promotions that Blind Superstore may offer…

Discounted Products

This is where we will have a special percentage discount on the price of the product.

Free Delivery

Beware of our free delivery discount code when this becomes available; please check back soon to get free delivery on all our products.

Clearance

These will be products we no longer sell of the site or keep in stock, or they might have been discontinued lines or colours, please be aware you could bag yourself a bargain!

Other promotions

Blind Superstore is always trying to give every customer great value for money and are always introducing unique spend promotions, we will always make our offers clear and concise, so you get the best value for money.

Swatches Service

This is a free online service to help you choose the right fabric, color and texture for your blinds.

These swatches are posted to you 1st class to your preferred UK address. Please allow up to 5 working days. Samples do not include any samples of components or any part of the blind other than the main material and fabric.

Delivery

Our delivery promise

Right-click here to download pictures. To help protect your privacy, Outlook prevented automatic download of this picture from the Internet.Blind Superstore charge a flat fee of £5.95 for delivery throughout the UK mainland regardless of the size of order.

Readymade blinds for the UK mainland are usually delivered within 3-5 working days and more often than not within this time.

Blinds that are customised to size will take 7 working days for delivery.

Made to measure

Made to measure blinds to exact measurements will take 7-10 working days for delivery. If we try to deliver your new blinds while you are out a card will be left giving details of the local collection point. You can contact the collection depot to re-arrange free delivery or call to collect the package yourself.

We can deliver to the Scilly Isles, Isle of Man and the Isle of Wight as well as Northern Ireland at an additional cost of £9.00 per order.

Orders for the Channel Islands will be priced at a delivery cost of £30.00 up to a weight limit of 30 kg. Over the limit and we will contact you with the additional cost for approval. If you have any queries regarding your order or have any problems or delays with delivery please contact us at info@blindsuperstore.com.

Delivery FAQ's

When will my product be delivered?

Ready-made blinds are delivered with the timescales of 3-5 days. If you have ordered customised blinds for your windows then this could take up to 7 days to be delivered. If you do not receive your blinds within the suggested time periods, please do not hesitate to contact us at support@blindsuperstore.com

Do we have a disposal and Installation Service?

Unfortunately at present we are all about the Internet, so this service as of yet is not offered at Blind Superstore.

Do you deliver your blinds outside of the United Kingdom?

At present we only deliver to the UK, for a flat fee charge of £3 to all of the UK Mainland. We will do anything to help so if you reside outside of this area, then please feel free to enquire at support@blindsuperstore.com.

Do we deliver to your address?

Yes of course, you can even select a work address for it to be delivered at your convenience!

What If I am not in when you deliver my blinds?

Delivery will usually be made Monday to Friday between 8.00 am and 6.00 pm. If you or the recipient is not available then a card will be left at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange a delivery when it is convenient or to collect your products.

Our guarantee to you

Secure shopping

We aim to make shopping an enjoyable, easy and most importantly a safe procedure.

We use the latest reliable and secure software so that you can be absolutely confident that your transaction details are safe when you purchase from Blind Superstore.

No Hassle Returns policy

We know you will love our blinds, that’s why we can promise that if you don’t like the blinds you purchased from us you may return the item to us within 7 days of delivery.

It is essential that you haven’t altered the product in any way and this policy applies to our readymade products and cannot apply to custom or made to measure product, so please double check your measurements and use our guide for assistance.

We ask that any returns are sent back in their original state and original packing. The 7 day return policy is additional to your standard 12 month guarantee and does not affect it in any way.

If the goods have been damaged during transit to your address, then you must either reject the delivery as damaged or accept the delivery but you must sign the paperwork stating the goods were damaged upon receipt.

Please email us at support@blindsuperstore.com before returning your item or on landline telephone 0845 88 666 85

Remember we cannot offer refunds on blinds that have been altered in any way or not returned in the original packing.

Privacy

We will only use information collected about you in accordance with the data protection act 1998. That is we will only use your information in order to process your order and to give you great service. We will always give you the opportunity to reject any further marketing information from us and we will never pass any of your details to a third party without your express permission.

We may use cookies on our technology in order to maximise our service to you, but you can modify your browser if you do not wish too accept any cookie technology on your computer.

Ethical Statement

Our outsourcing policy

Out sourcing policy for Blind Superstore has meant that we have travelled to far distant places and factories. We have personally inspected most of the facilities involved in the products of both components for our window blinds as well as the finished window blinds products. Our sourced factories are located across the world, for example UK, Germany, Spain, Ireland, China, Taiwan and Italy. You can be assured that all our factories have been inspected, involving non employment of child labour and the provision of adequate health and safety, for fair rates of pay and working hours as set by the governments of the country.

The highest standards

For our window blinds we source via the best factories with the highest standards. Wherever possible we encourage the use of environmentally friendly components for our window blinds. The actual fabrication of our products is not harmful to the environment, but we take an interest in the components of our window blinds products. You will notice our ‘Environ’ logo which we have designed to illustrate to you products that are made from natural materials produced using environmentally friendly components. For example we love our paper blinds which are totally natural products coloured using natural dyes and mounted on sustainable wood components. We also sell FSC certified wood and where our wood products do not carry the FSC logo it will be a temperate climate wood.

We will endeavour to maintain and improve or position of environmentally friendly window blinds products